Privacy policy

Privacy Policy for Cartain
Entity: CaR-TAIN | ABN: 77216028218 | Email: cartain.info@gmail.com
1. Collection of Personal Information
We only collect information reasonably necessary for our business functions. This includes your name, email, shipping address, and phone number for order fulfillment, as well as vehicle details to ensure part compatibility. We also collect technical data such as IP addresses and cookie identifiers; you can control or disable cookies through your browser settings. While you may interact with us anonymously for general inquiries, providing your verified identity is required to process purchases.
2. Use and Disclosure to Third Parties
We use your information to fulfill orders, communicate with you, and screen for fraud. We may disclose your personal information to third-party service providers, including e-commerce platforms (Shopify), payment processors, shipping providers, and email marketing services.
3. Overseas Data Transfer
As we utilize global infrastructure, your information may be disclosed to recipients located overseas, primarily in the United States and Canada. We take reasonable steps to ensure these service providers handle your data in accordance with the Australian Privacy Principles (APPs).
4. Data Security & Automated Decisions
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access through secure servers and encryption. We may use automated systems for fraud detection; you have the right to request a manual review of any automated decision that significantly affects you by contacting us.
5. Access, Correction, and Deletion
You have the right to request access to the personal information we hold about you or request the correction of inaccurate data. You may also request that we delete your personal information where we are not required to retain it by law (e.g., for Australian taxation records). To exercise these rights, please contact us at cartain.info@gmail.com.
6. Complaints
If you believe we have breached the APPs, please contact our Privacy Officer, Guy Cohen, at the email above. We will investigate and respond within a reasonable timeframe (typically 30 days). If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Effective Date: May 2026